Question 1

When will my flowers be delivered?

Accepted Answer

We offer next-day delivery for the Colombo metro area for orders placed before 2 PM. Delivery to other regions typically takes 1–3 business days depending on the specific location and courier availability.

Question 2

What is your refund policy?

Accepted Answer

As blooms are perishable, we want to ensure you're happy with your purchase. If your order arrives damaged or significantly below our standards, please contact us within 24 hours with photos. We will evaluate the issue and offer a replacement arrangement or a full refund.

Question 3

Do you accept custom floral orders?

Accepted Answer

Yes, we love crafting unique arrangements! For bespoke orders, please visit our Contact page or message us directly on Instagram with your desired color palette and budget.

Question 4

How do I book Liera for a wedding or event?

Accepted Answer

For event inquiries, please visit our Events page and fill out the inquiry form. We recommend booking at least 3-6 months in advance for large celebrations.

Question 5

Can I request allergy-friendly arrangements?

Accepted Answer

Certainly. We can specialize in low-pollen arrangements (like hydrangeas or orchids) and avoid highly fragrant blooms like lilies or hyacinths upon request.

Question 6

Do my flowers come with a vase?

Accepted Answer

Our premium 'Vase Arrangements' collection includes a curated container. Other bouquets are delivered as 'hand-tied' bunches in recycled hydration wrap, ready for your own vessel.

Question 7

Do you offer same-day delivery?

Accepted Answer

Currently, we prioritize quality over speed and only offer next-day delivery to ensure every stem is perfectly hydrated and inspected.

Question 8

How can I make my flowers last longer?

Accepted Answer

Re-cutting stems at an angle, changing water daily, and keeping them away from direct sunlight are key. For detailed instructions, please visit our dedicated Flower Care page.

Concerns & Curiosities

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